Cancellation Policy

Cancellation Policy 

At Pelemok Store, we understand that changes can happen, and you may need to cancel an order. Our cancellation policy is designed to provide flexibility while ensuring that your orders are processed in a timely manner.

How to Cancel an Order

If you would like to cancel your order, please reach out to us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped.

Cancellation Requests

To request a cancellation, please contact our customer service team via:

Be sure to include your order number and the reason for cancellation in your message to help us process your request efficiently.

Cancellation Timeframe

If your cancellation request is made within 24 hours of placing the order, we will cancel it and provide a full refund.

Custom Orders

Please note that custom-made products cannot be canceled once the production process has started. We recommend carefully reviewing all custom order details before completing your purchase to avoid any issues.

Refunds for Canceled Orders

For canceled orders, refunds will be processed within 7-10 business days and credited back to the original payment method used at the time of the order.

Contact Us

If you have any questions regarding our cancellation policy, feel free to contact us:

Thank you for choosing Pelemok Store. We value your business and are here to assist you with any concerns or questions you may have.